Is this the first time you are raising a query or issue?​

Yes ​

Please contact the most appropriate member of staff using the contact details on the ‘Contact Us’ page. ​

No​

If you have tried to contact staff and you have not received a response, or you are not happy with the outcome, please escalate to the appropriate member of the Senior Leadership Team. Their contact details can be found on the ‘Contact Us’ page. ​

You can also raise a concern with the Parent/Carer Liaison Team on pclt@ellisguilfordschool.org.uk​

I am unhappy with the outcome of raising an initial query or issue​

If you have not already done so, please escalate to the appropriate member of the Senior Leadership Team. Their contact details can be found above. ​

I have raised a concern with the Senior Leadership Team and I remain unhappy with the outcome​

Please contact the Parent/Carer Liaison Team who will ensure your concerns are solved as soon as possible on pclt@ellisguilfordschool.org.uk​

I would like to speak to the Principal.​

Miss Johnson, Principal, can be contacted on principal@ellisguilfordschool.org.uk ​

I would like to share positive news about the school.​

Great! We love to hear when things are going well. ​

Please email the Principal, Miss Johnson on principal@ellisguilfordschool.org.uk ​

I have some suggestions for improvements​

We are always receptive to feedback to make our school even better!​

Please email the Principal, Miss Johnson on principal@ellisguilfordschool.org.uk ​

I have a safeguarding concern​

Contact our safeguarding team on ​safeguarding@ellisguilfordschool.org.uk

My child is experiencing some friendship issues. I’d like to make someone aware. ​

Please contact your child’s Year Team initially. They will be able to provide immediate support. ​

​

I have some concerns about my child’s progress in a particular subject.​

If you have the contact details for your child’s teacher, please email them directly. ​

If not, please contact the Director of Faculty for that subject. These contact details can be found above

You can also email us on enquiries@ellisguilfordschool.org.uk ​

I have general concerns about my child’s academic progress​

Please contact your child’s Year Team initially. They will be able to provide immediate support. ​

You can also contact one of the Senior Leadership Team who oversees the Quality of Education: lauren.Hudson@ellisguilfordschool.org.uk, Jordan.platten@ellisguilfordschool.org.uk, josh.Neville@ellisguilfordschool.org.uk ​

I have questions about homework ​

If the query relates to a specific subject, please contact the class teacher as per the above guidance. Otherwise, please contact Mrs Platten – Assistant Principal – Jordan.platten@ellisguilfordschool.org.uk ​

I have questions relating to SEND. ​

Please contact our SEND team on

egs-send@ellisguilfordschool.org.uk​

I am struggling to afford school uniform. ​

Please contact our Community Hub Leader, Stacey Parkes, who will be able to assist with our pre-loved uniform shop where items are significantly reduced in cost. Stacey.parkes@ellisguilfordschool.org.uk ​

I need to report my child as absent. ​

Please call school on 0115 913 1338​

Please contact our attendance team on attendance@ellisguilfordschool.org.uk ​

I have concerns about a member of staff. ​

Please contact the Principal directly on

principal@ellisguilfordschool.org.uk ​ ​

I would like to raise a concern that has not been solved via the above methods. ​

Please get in contact with our Parent Carer Liaison Team on pclt@ellisguilfordschool.org.uk ​